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SCUK Insurance - major change bad [sorted]

SCUK Insurance - major change bad [sorted]

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Goofmeister
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Joined site: 15 Sep 2008
Posts: 181
#1 Topic:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 12:49am on Freeski Club UK
I was just in the process of renewing my SCUK insurance and I noticed a troublesome new exclusion clause.

Quote:
Please note: Winter sports activities are insured subject to the appropriate premium having been paid, if using a recognised piste. Random ‘off piste’ winter sports activities will only be insured if with a qualified instructor or in a group of not less than 3 persons in possession of working communications or portable telephone. No cover for winter sports activities against local authority advice


This is a change from last year (I keep all documentation and checked) and, as far as I'm concerned, a deal breaker as sometimes it is just the missus and I off piste together.

Hopefully Dunx can clear this up, but if not then I'm in the market for new insurance.
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nickmotture
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Joined site: 9 Jan 2006
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#2 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 1:10am on Freeski Club UK
Do a search, this has been talked about at length on at least two threads before, Dunx and Stu posted info about this in both of them.
ChasKi
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Posts: 1889
#3 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 2:46am on Freeski Club UK
This was indeed posted, in full and clearly/publicly!

It is still better than most other policys which require you to be with a guide.

What is it with insurance threads the past few days!!
tortyv
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#4 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 8:08am on Freeski Club UK
yeh it's not quite as awesome as last year, BUT it's still generally much better than any other insurance out there, so unless you can find something better out there then there's no point in whinging.
"and fatigues soon ignored, as your feet hit the board, or the beat hits the floor, these are the moments that we live for"
Goofmeister
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Joined site: 15 Sep 2008
Posts: 181
#5 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 10:58am on Freeski Club UK
I've done the searches and - fair enough - Dunx did flag up the change. But it's a deal-breaker for me and I found a policy last night that doesn't have these restrictions (nor the guide one) so, sadly, no more SCUK insurance for me. Crying / Very Sad
CjKit
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#6 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 11:06am on Freeski Club UK
What company was that. I took out mine last month so won't change anyway for the moment, but useful to know for next year as quite often when I go away it's just me and a mate so we wouldn't be covered.
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sherlock
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#7 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 11:16am on Freeski Club UK
do bear in mind that the singe item equipment limit on the scuk policy is £800.

a lot of the other insurance out there will only cover all equipment up to ~£500. in that respect, the scuk insurance is in a class of it's own.
...winter is coming...
ChasKi
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#8 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 12:36pm on Freeski Club UK
Still interested to know which one you went with in the end, there's no censorship here!
Goofmeister
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#9 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 12:39pm on Freeski Club UK
CjKit wrote:
What company was that. I took out mine last month so won't change anyway for the moment, but useful to know for next year as quite often when I go away it's just me and a mate so we wouldn't be covered.


PM me. Suffice to say it's another club... but not a snowboarding one! Embarrassed
Stealthy-8)~
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#10 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 1:29pm on Freeski Club UK
Ski Club of GB For The Win!.... perhaps lol
Judean Riders Front? I'm a member of the 'Riders' Front of Judea!'
Goofmeister
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#11 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 1:35pm on Freeski Club UK
Cough. Oh, the shame... Embarrassed
CjKit
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#12 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 1:39pm on Freeski Club UK
was the improved cover worth the shame?!
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Goofmeister
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#13 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 1:47pm on Freeski Club UK
If it means I don't get a £20K bill for being choppered back from the off-piste when it's just me and the missus on holiday, then yes. 'Improved cover' is actually just 'cover'.
ChasKi
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#14 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 1:57pm on Freeski Club UK
Hahaha. I can't actually find where it tells me anything about riding off-piste other than that it's covered in any of the pdf's/FAQ's, could someone link?
Goofmeister
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#15 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 2:47pm on Freeski Club UK
All the SCGB insurance is here. In the policy document, the wording says:

Quote:
Winter sports
• Big-foot skiing, cross-country skiing, curling, dog sledding, glacier skiing, ice skating, off-piste skiing / snowboarding, mono-skiing, skiing, recreational ski racing, ski touring (including where
ropes are involved for safety reasons) snowboarding, snowparks, snowshoeing, sledging, snow blading, telemark and tobogganing.


Searching through the rest of the document there are no exclusion clauses for off-piste.

I haven't purchased this yet (my SCUK cover takes me til the end of March), but unless something changes, looks like this will be the way I go.
ChasKi
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#16 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 2:51pm on Freeski Club UK
Ehhh, it makes me nervous that there's nothing saying anything in the policy, I realise, yes, that that is probably because there are no rules about off-piste skiing, other than it's allowed but I'd want to email to check for myself!
kerb
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#17 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 3:36pm on Freeski Club UK
They can be really quite vague these policies - leaving you with the feeling you'll never know if you are covered until you try and claim.

My policy is even worse - doesn't even mention wintersports at all - but I've been assured by the broker that its covered. All it says is I mustn't knowingly endanger my life or partake in activity for which I don't have reasonable skills.

Deliciously vague. Could be interpreted as "you can go off piste if you're reasonably skilled rider and obey local avalanche guidance" - or perhaps "you can only go off piste if you are personally a fully qualified mountain guide".

Oh well, hope I never actually find out.
qwertyuiop7
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#18 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 5:37pm on Freeski Club UK
http://www.direct-travel.co.uk/ski-insurance

Less than £50 for a family of 4 for a year, covers you for your summer holiday aswell.
Off piste with no guide covered. £13 for a individual single trip.

Don't over pay for large amounts of luggage or equipment cover as you are probably covered on your house insurance already.

Had to make a claim last year and it was hassle free
Goofmeister
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Posts: 181
#19 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 6:30pm on Freeski Club UK
I used to be with Direct a few years ago, but dumped them when they

a) started quoting me higher rates for my renewals that the price shown on the website

b) quietly slipped in an exemption for travelling to Cuba, slavishly following scummy American foreign policy after they were bought up by the fast-failing AIG group.

Even, more disgracefully, I've just notice that the Direct Insurance site is extremely misleading about this, as Cuba is in their online travel guide without any mention that you wouldn't actually be covered by their insurance.

Frankly, I wouldn't trust Direct Insurance as far as I could kick them.
DrSnowboard
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Posts: 242
#20 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 9:02pm on Freeski Club UK
http://www.henrysavalanchetalk.com/statement-snowcard

Henry's has had a similar discussion going for some weeks
leecasey
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Joined site: 21 Jan 2011
Posts: 64
#21 Reply:  SCUK Insurance - major change bad [sorted]
Posted 4 March 2011 - 11:06pm on Freeski Club UK
@DrSnowboard, Liza is that you?
Twitter: www.twitter.com/leecasey
Facebook: www.facebook.com/leecasey
Google+: www.leecasey.com
ChasKi
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Joined site: 4 Mar 2009
Posts: 1889
#22 Reply:  SCUK Insurance - major change bad [sorted]
Posted 5 March 2011 - 1:47am on Freeski Club UK
What's the crack with multiple policies (aside from the obvious costs..) I know insurers split the cost of claims between them both and one takes "lead insurer" and all that jazz, but is that it? I've currently got an SCUK one but have an upcoming trip with just 1 mate, which means I'd not be covered for 'off-piste", quite what they quantify as true off-piste I don't know.. as it doesn't seem to say, though I might have missed it as it's late so will read through it again tomorrow.

I'm perfectly happy with my SCUK policy in all other respects, would just like to know that if I do venture off a pisted run and play between runs, or whatever that I am appropriately insured to do so.
BarShaker
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Joined site: 16 Jan 2009
Posts: 60
#23 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 9:08am on Freeski Club UK
Off Piste is the entire resort the other side of the coloured marker poles.

In insurance terms, it's like being pregnant, or not. You cannot be 'a little bit' off piste.
tortyv
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#24 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 10:04am on Freeski Club UK
haha I liked your description Wink
"and fatigues soon ignored, as your feet hit the board, or the beat hits the floor, these are the moments that we live for"
ChasKi
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Joined site: 4 Mar 2009
Posts: 1889
#25 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 10:47am on Freeski Club UK
Just to update everyone..

I contacted TGIC regards my SCUK policy to see if I'd be eligible for a refund, as my group size was only going to be two in the end and I wouldn't be covered for off-piste.

They responded with:

TGIC Representitive email to me wrote:
We are pleased to inform you that we have now agreed to remove this note from the policy wording which stipulates that you must be skiing/boarding off piste in a party of 3. Although this is best practice our Underwriters recognise that there may be parties of 2.

As such the agreement is that you are covered to ski/board off piste providing you are accompanied and that you adhere to local safety rules and the remaining policy conditions.

In light of this would you like to keep this policy in place?

We are in the motions of amending the policy wording and updated the documents so on your next purchase your documents will be correct and current.


I have replied asking whether the new policy documents would affect my insurance, or whether the policy documents issued to me at the time of purchase would still be in effect.

Result!

Update: Just got off the phone for a quick conversation and the nice lady at TGIC explained to me that, I haven't traveled on the policy yet, so I can use the email she sent me as an endorsement should I need to claim. Meaning that I can go off-piste with just myself and my trip buddy on this coming trip as per the new wording that's soon to be updated on their site.

I'd get in contact with them yourself, for your own email/endorsement if you're also in the same situation and travelling soon in the meantime, though it was said that someone would contact the SCUK Don's with some information soon to post about it!
Goofmeister
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Posts: 181
#26 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 10:18pm on Freeski Club UK
Party of two or more - eminently sensible. Party of three or more - OTT. Really glad to hear this - hopefully the new docs will be through before the end of March when I have to renew.
nickmotture
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#27 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 10:35pm on Freeski Club UK
I got the email saying they had made a mistake and had sent me the wrong documents as well. They really need to get their act together because they cant just send you knew documents with different terms after youve paid and signed . If they take your money and send you terms and conditions then they are the ones they have cover you for, no company can just say oops sorry we made a mistake and change a contract.
CjKit
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#28 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 10:49pm on Freeski Club UK
Exactly what I was just about to say.

I got the email earlier today which is a very long time after the changes were made. Had I not been an active member of this forum I would have had no idea I wasn't covered off-piste with just one other person.

The wording they sent with the email still says that you must be in a group of at least 3 people so I've just emailed back asking them to clarify how they can change the wording after I have already paid for the policy, if they are in fact changing the off-piste cover to a minimum of 2 people, and whether this will apply to my policy if they are.
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ChasKi
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#29 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 10:53pm on Freeski Club UK
nickmotture wrote:
If they take your money and send you terms and conditions then they are the ones they have cover you for, no company can just say oops sorry we made a mistake and change a contract.


They told me that the email they'd sent me (not the one everyone seems to be getting, one in reply to my question about a refund) could be used as an endorsement of the fact that I am allowed to use the 'new' policy wording which will be on their site soon. I doubt I'm getting any special treatment, so those with cover already in place should probably email them and ask directly themselves.

They can't change a contract, but I can't see (I'm no lawyer) why they can't agree in retrospect to provide cover where they previously weren't for free as the consumer doesn't lose out in any way?

Can't agree more though about the documents/changes and not updating people, Dunx posted on Jan 31st this year with the policy changes, so they've only been active for a single month and are being removed.. makes it seem a little like they didn't think it through fully.

At the end of the day, I'm just glad they've decided to change the policy wording to what they are and that I'll be covered for off-piste in a party of two, without having to look elsewhere!
CjKit
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#30 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 10:57pm on Freeski Club UK
I just noticed that the original wording they sent me was wrong anyway as it states that to be covered off-piste
"you are accompanied by, or accessible to, an experienced and/or suitably
qualified instructor or guide"
which isn't the wording the for the SCUK policy anyway!

If the 2-person unaccompanied conditions do apply retrospectively then I will be more than happy but not too happy with this so far, will wait and see what they have to say in their reply.
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nickmotture
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#31 Reply:  SCUK Insurance - major change bad [sorted]
Posted 7 March 2011 - 11:16pm on Freeski Club UK
They really do need to get their act together, its been said several times that the policy some people were getting and that was listed on the site wasn't the actual scuk wording, its all a bit all over the place with loads of hear say and wrong information, Insurance is far too important for them to be so slapdash.
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