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tadgy 
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Post subject: Outgoing = Wallet rapists
 Posted: Jan 12, 2012 - 07:12 AM
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First post: Nov 20, 2008
Total posts: 301
Location: Chaventry, err, Coventry :)
Status: Offline
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So, i've just been costing up the WB for me and a mate who are very seriously considering booking (he just needs the OK from 'er indoors), and I discover that Outgoing want to rape my wallet.
Because it's now so close to the bash, they want payment in full with any booking; they add on their 2.5% "card fee" to your selection at the checkout (at least with the online booking... but I can't see them wanting to anally invade me any less over the phone). Which adds approx £20-25 PER PERSON for the booking!
Can someone explain to me why people who are booking late are being charged 10 times the fees of the people who booked last month? 2.5% of the £100 deposit was reasonable...2.5% of £700 is not.
Since when does it cost £25 to take a payment from a credit/debit card? |
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siany
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Post subject: RE: Outgoing = Wallet rapists
Posted: Jan 12, 2012 - 07:18 AM
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First post: Feb 02, 2009
Total posts: 791
Status: Offline
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| I'm not defending them. But this will be how much it costs them to take payment by credit card. |
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www.maverix.org
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stew-t
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Post subject: RE: Outgoing = Wallet rapists
Posted: Jan 12, 2012 - 07:21 AM
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First post: Feb 01, 2010
Total posts: 783
Location: Huntingdon
Status: Offline
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| I know what you're saying, but 2.5% is on all card transactions it appears. I paid in installments and was charged 2.5% every time. My total booking cost was £600, the card transaction fees came out to nearly £30. |
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tadgy
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Post subject: RE: Outgoing = Wallet rapists
Posted: Jan 12, 2012 - 07:27 AM
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First post: Nov 20, 2008
Total posts: 301
Location: Chaventry, err, Coventry :)
Status: Offline
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I don't agree - I've worked at companies who take online/electronic payments, and if they were charged that much by the processing companies they'd be out of business.
Also, if what you say was the case, every company would charge to take payments to cover their costs - I dobt see Amazon doing that...
It costs pence to take a payment electronically - a couple of quid at most... So why are late comers being charged so much? |
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tadgy
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Post subject: Re: RE: Outgoing = Wallet rapists
Posted: Jan 12, 2012 - 07:30 AM
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First post: Nov 20, 2008
Total posts: 301
Location: Chaventry, err, Coventry :)
Status: Offline
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stew-t wrote:
I know what you're saying, but 2.5% is on all card transactions it appears. I paid in installments and was charged 2.5% every time. My total booking cost was £600, the card transaction fees came out to nearly £30.
If that's the case - and we would be expected to pay that fee on the whole payment - they've just lost two peopke booking onto the bash.
Simple as that. |
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siany
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Post subject: RE: Re: RE: Outgoing = Wallet rapists
Posted: Jan 12, 2012 - 07:34 AM
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First post: Feb 02, 2009
Total posts: 791
Status: Offline
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The charge for a credit card it 2.5% for us.
Companies just factor that into their costs. |
_________________
www.maverix.org
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CjKit
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Post subject: RE: Re: RE: Outgoing = Wallet rapists
Posted: Jan 12, 2012 - 07:43 AM
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First post: Nov 01, 2010
Total posts: 2056
Location: NW London
Status: Offline
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The Government's got plans to crack down on this sort of thing:
http://www.bbc.co.uk/news/business-16301923 (think it's aimed at a certain Irish airline  )
However, apparently credit card fees can be around 2% so it might not be such a rip off. Still annoying tho. |
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CjKitPhoto
Flickr
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figureitout
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Post subject:
Posted: Jan 12, 2012 - 07:55 AM
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First post: May 23, 2006
Total posts: 299
Location: Salford
Status: Offline
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| The credit card explanation doesn't cut it when they take it off a debit card payment too. |
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CjKit
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Post subject:
Posted: Jan 12, 2012 - 08:00 AM
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First post: Nov 01, 2010
Total posts: 2056
Location: NW London
Status: Offline
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winterfunman
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Post subject:
Posted: Jan 12, 2012 - 08:47 AM
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First post: Apr 20, 2008
Total posts: 8914
Location: BANSKO ..........Bulgaria
Status: Offline
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My cc machine fee is alot less , but i take a hit ,, as taking ccards means more business . more turn over ..... as customers returning for a good service makes the difference up and referalls ..
Only thing i would say isd i would of pm dunx or someone , since they are a SCUK partner etc , and i wouldnt think they would like to see it in print etc , i know its on a forum etc but , thee are ways and means |
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LIFE IS FOR LIVING SO GO FORTH AND LIVE IT....after all we r here for a good time , not here for a long time
http://www.alexander-apartment-bansko.com
info@alexander-apartment-bansko.com
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ace_mcgraw
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Post subject:
Posted: Jan 12, 2012 - 09:18 AM
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First post: Feb 20, 2007
Total posts: 4912
Location: That snowboarding hotbed, Norfolk
Status: Offline
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Of course you're saying that 2.5% on the deposit is ok, but on the full lump sum its not - of course if you pay each installment by credit card I'd imagine they'd still slap on the 2.5% so it probably doesn't make much difference.
Our company is just setting up credit card facilities - first of all its a faff, and also involved huge amounts of fees, both percentages per transaction and all kinds of start up and monthly fees, to use, so although I'm not justifying it, I can kind of understand it.
As WFM says, speak to Dunx, or even better, Outgoing about it, and can I refer you to this thread http://www.snowboardclub.co.uk/PNphpBB2 ... t-241.html
if you have a complaint about a 3rd party, please try and take it up with the companiy involved. |
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Nice Photos  http://www.flickr.com/photos/ace_mcgraw/
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tadgy
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Post subject:
Posted: Jan 12, 2012 - 09:50 AM
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First post: Nov 20, 2008
Total posts: 301
Location: Chaventry, err, Coventry :)
Status: Offline
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Sorry, but the 'fees' argument of taking card payments just doesn't wash. You factor that in to your advertised costs for the package deal - especially when it's obvious 99% of people pay for this type of thing on a card.
Also, it was only the deposit that had to be paid on card, wasn't it? So £2.50 wasn't much to pay to book; then I could have paid the full balance via BACS to avoid being wallet raped. If I then chose to make further payments on card (as opposed to it being mandatory to book), it's then my choice to take the hit on the fee too. Since I have no option but to pay IN FULL on a card and get charged for it now, it's an unreasonable fee.
Since I'm aware Dunx reads the forums, and this is an issue that will hit anyone who now wants to book onto the bash, I felt this was (and is) the appropriate place for the discussion. Also, given this is an SCUK branded, organised and supported event, it's clearly not a complaint about a 3rd party - it's a complaint about the agent SCUK has partnered with.
But, more importantly than all that, I'd like to know whether SCUK think it's acceptable to charge one person 10 times the booking fee of people less than a month ago? Especially when people trying to book now have no choice but to secure their booking with a card payment in full (with the fee based upon that full payment, not the 2.5% of £100 that previous people had, with the option to pay the balance by a non-charged means).
Just seems very dirty to me - and I really didn't think SCUK was like that. |
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dunx
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Post subject:
Posted: Jan 12, 2012 - 09:59 AM
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First post: Oct 07, 2004
Total posts: 9314
Location: Herts, UK
Status: Offline
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The 2.5% is noted on the WB page and is on the total amount. I paid 2.5% on the deposit and 2.5% on the balance. I'm not sure why you think it was otherwise.
I appreciate all the arguments about having any fee at all though, but as with the majority of service companies from cinemas to concerts you'll get hit for a cc/booking fee.
Last comment is a little below the belt too!
Booking may well close this week BTW, so if you still want to book... |
_________________
SCUK Editor • Me on Facebook • Neverland
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tadgy
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Post subject:
Posted: Jan 12, 2012 - 10:07 AM
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First post: Nov 20, 2008
Total posts: 301
Location: Chaventry, err, Coventry :)
Status: Offline
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Hey Dunx 
My point about the fee is that previous to now, I could have only paid £2.50. I could have then paid the balance by BACS with no fee at all.
If I chose to pay it all on card rather than BACS, sure, the fee might be justified. But now I don't have that choice, do I?
How is that fair to late bookers? We should still have the option to pay a deposit to secure the booking, and make the balance payment via the method of my choice - even if we are required to make the BACS transfer that same day. |
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dunx
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Post subject:
Posted: Jan 12, 2012 - 10:22 AM
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First post: Oct 07, 2004
Total posts: 9314
Location: Herts, UK
Status: Offline
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| I'm assuming their T&Cs make this very clear. You did have the choice to book before the month deadline. I can't change OG T&Cs, but feel to give them a ring and see whether they'd be willing to accept a deposit and then an immediate payment by BACS. |
_________________
SCUK Editor • Me on Facebook • Neverland
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