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clairelou83 
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Post subject: Customer service and deliveries from Attla
 Posted: Mar 16, 2010 - 09:42 AM
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First post: Mar 09, 2010
Total posts: 41
Location: Folkestone
Status: Offline
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Hi All
Made an order for about £400 from attla on Friday at about 9am. I expected to receive it yesterday, presuming they'd get it out the same day with a courier, but it didn't turn up. I emailed yesterday morning asking if it had been sent out yet and if they had a tracking number, butI haven't had a response. I also tried calling the shop yesterday and it just rung out then went onto 1571.
Is this normal? I thought Attla were meant to be really good, this is my first purchase from them and I am less than impressed with the service. I thought independent shops were meant to provide a better service than chain stores?!! ARRGGHHHHH!!! |
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Mac83
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Post subject: Re: Customer service and deliveries from Attla
Posted: Mar 16, 2010 - 11:20 AM
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First post: Jan 01, 2008
Total posts: 1095
Location: Sheffield
Status: Offline
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clairelou83 wrote:
I expected to receive it yesterday, presuming they'd get it out the same day with a courier
You know what happens when you presume... You make a pres out of you and... umm... OK... that one doesn't quite work... 
When did they actually say it would actually be delivered? |
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Dennis Dixon Appreciation Society
www.pro-lodge.com - The fully catered chalet experience.
Signature: This is a block of text that can be added to posts you make. It is usually something clever or amusing - but not always. There is a 255 charac
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passtherizla
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Post subject: RE: Re: Customer service and deliveries from Attla
Posted: Mar 16, 2010 - 11:24 AM
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First post: May 12, 2006
Total posts: 8170
Location: Birmingham
Status: Offline
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| I've had a fair bit off them over the years... great team, geat service, can't say anything but nice things about them... |
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Badgers.
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Branny
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Post subject: RE: Re: Customer service and deliveries from Attla
Posted: Mar 16, 2010 - 11:52 AM
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First post: Oct 11, 2004
Total posts: 4559
Location: Is in the U freakin' K
Status: Offline
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Attla are one of the best stores around and Danny is one of the nicest guys.
ping 'em an email and be patient, it's probably the courier rather than Attla |
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http://www.facebook.com/brannyuk
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Zetetic
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Post subject: RE: Re: Customer service and deliveries from Attla
Posted: Mar 16, 2010 - 12:37 PM
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First post: Jul 15, 2008
Total posts: 163
Location: Beckenham
Status: Offline
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| I spoke to them yesterday as the left a message due to them cancelling my order, stock cock up. Apparantly the main guy's away on holiday this week. |
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cantridepete
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Post subject:
Posted: Mar 16, 2010 - 01:31 PM
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First post: Oct 28, 2008
Total posts: 2147
Location: Haute Savoie
Status: Offline
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i've ordered from them in the past without any trouble. Didnt particulary enjoy going into the store when down there last year though.... |
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