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jimrut 
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Post subject: should I expect better after sale support?
 Posted: Mar 11, 2010 - 05:29 PM
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First post: Nov 20, 2007
Total posts: 22
Status: Offline
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I have changed the retailers names as I am ever hopeful someone may decided I have been unfairly treated and decide to help me.
Have a read and see what you think.
Dear 32
I am contacting you regarding a problem I have with a pair of your snowboarding boots. I bought the pair of 09 size UK8 Boa Lock boots at the beginning of September in the out of season sale from a large UK retailer called @@#%. The boots came, I gave them a quick try on, they felt ok considering I had wearing flip flops for most of that month and put them away for the trip I had booked this February.
The problem started when I tried to match them up with my bindings two days before I went on holiday. The bindings are size medium Burton Missions, which I thought would fit fine with the size 8 32 boots. I could not get the heel in the cup properly and the toe strap would barely fit over the toe of the boot. In a panic I went and bought a new pair of Ride bindings size xl from a local retailer (planet board zone) at a cost of £85.
While on holiday we decided to have a good look at the boots because myself and a friend could not understand why they would not fit the Mission bindings. This is what I found.
The receipt from the shop clearly states they are size UK8
The orange 32 label in the boots shows size UK8
This is were it gets interesting
The boot liner shows size 9
The boot label showing UK size 8 has started to come away revealing another label underneath showing Uk size 9.5
I have taken photos of all the evidence and sent it to @@#%.
They contacted and told me that they can’t do anything because the boots have been worn and will only offer a 50% refund as a good will gesture. They told me to contact Sole Technology who are the UK 32 retailer, who would be able to help me further.
I have contacted sole Technology who have told me that it isn’t their problem and that they are unwilling to help.
I have now contacted you directly because I do not know who else to to?
I don’t understand why @@#% and sole Technologies are not taking this problem more seriously? I have a receipt for a pair is size 8 boots, a box for UK size 8 boots, size UK 9.5 boots with a size UK 8 label over a UK 9.5 label, with a size 9 liner.
I would be extremely interested to know if 32 thinks this is a serious problem?
Yours sincerely
James Rutter
I have now been waiting a week for a reply.
Is just me or does anyone else feel I have been unfairly treated? |
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RickBower
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Post subject:
Posted: Mar 11, 2010 - 05:53 PM
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First post: Dec 14, 2004
Total posts: 316
Location: cheshire
Status: Offline
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I dont think thats very good at all mate.
Quite simply, if you dont have any luck contact trading standards and ask them to help.
Once you have done this you will get a responce from the store as your purchase contract is with the person you paid your money to. They will (or should) sh*t themselves when trading standards get in touch and if they have a brain will sort this out before it goes too far!
If they have mis sold you something (basically lied) then I am sure trading standards would be interested to look into what happened.
If they havent lied and its just a strange mistake somewhere in the line then your contract is still with the store and they need to sort this out for you. |
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If you can't join 'em, beat 'em !
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FunkyMunky
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Post subject: RE: should I expect better after sale support?
Posted: Mar 11, 2010 - 05:59 PM
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First post: Dec 09, 2009
Total posts: 782
Location: Harrogate
Status: Offline
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Feel for u with that one mate. Could be a genuine "mistake" on the assembly line or it could be someone at @@#% playing dirty. Whilst I think you've got every right to be annoyed (and I'd kick off about it too) they may well say that seeing as how its been 5 months since you bought them you've effectively accepted the delivery as being correct and now its your problem.
I'd check out the law on distance selling (i.e. mail order / internet) and see how you stand from that end
Good luck! |
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boarder4life
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Post subject:
Posted: Mar 11, 2010 - 06:11 PM
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First post: Jul 17, 2009
Total posts: 162
Status: Offline
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Hey dude
My girlfriend had the exact same problem with some boa dc's. They were a size 7 but they would not fit size medium bindings up to the size of 8. There would be bad toe drag and she had to sell them on ebay in the end. They were definatly a size 7 because my toes were squashed.
Luckly we bought her bindings from subvert and they did her a deal on a new set of boots because of this.
To be honest i think its the boa design which does it with them being wider and a little bigger. Kinda sh1t really, why should you have to change your set up because of a pair of boots doesnt make sense.
Hope the trading standards option helps you |
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ChasKi
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Post subject:
Posted: Mar 11, 2010 - 06:37 PM
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First post: Mar 04, 2009
Total posts: 2481
Location: Plymouth/Stroud
Status: Offline
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That's gash mate.
Hopefully 32 will hook you up.. even if it's not directly their problem! |
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R1ch
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Post subject:
Posted: Mar 12, 2010 - 11:01 AM
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First post: Jan 07, 2005
Total posts: 574
Location: London
Status: Offline
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I'm kind of surprised they don't fit your bindings though...
I've used 32's in a size 10 (bigger than you) in Burton P1 & Cartel medium size bindings just fine. |
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ace_mcgraw
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Post subject:
Posted: Mar 12, 2010 - 11:10 AM
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First post: Feb 20, 2007
Total posts: 4912
Location: That snowboarding hotbed, Norfolk
Status: Offline
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I'm no legal expert, in fact I have no clue. But if you look at it from the other way round, they sent you a product, you tried it on, said it was fine. Took it away on holiday 5/6 monhts later, wore the boots for that week, etc etc. I think that they offered you 50% refund is extremely generous. I must admit the first thing I'd do is put my boots on, check their fit, then clip into my board just to check everything was cool.
I think if you'd have pointed this out within the normal time for returns and without having worn them then you may have got a full refund.
Anyways, good luck, but don't be too surprised if they say "Well you accepted them..." |
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Nice Photos  http://www.flickr.com/photos/ace_mcgraw/
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SnowAndrew
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Post subject:
Posted: Mar 12, 2010 - 11:14 AM
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First post: Nov 10, 2008
Total posts: 535
Status: Offline
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| I guess the first question is are the boots a good fit for your feet. Because if they do then you can't really complain about the size of the boots as that must be the size you needed. |
_________________
If the best snowboarder in the world is the one having the most fun, does that mean I’m better than Terje Haakonsen?
Last edited by SnowAndrew on Mar 12, 2010 - 11:24 AM; edited 2 times in total
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yellowlala
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Post subject:
Posted: Mar 12, 2010 - 11:17 AM
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First post: Mar 12, 2007
Total posts: 1594
Status: Offline
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 Just that you've left it wayyy too long to bring the problem up. And how come you didn't try the boots in the bindings before you even put your feets in them? Not all brands are going to match up if they're not the same manufacturer.
Hope that 32 view your case with some sympathy but, just because of the length of time from purchase I can see they don't really have to.
When I'm trying boots on in store I always bring my set up with me to test them on the binders...if i'd bought online would have tried them at home right away. Hindsight is a wondrous thing I guess.
Good luck. |
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jimrut
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Post subject:
Posted: Mar 12, 2010 - 05:13 PM
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First post: Nov 20, 2007
Total posts: 22
Status: Offline
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thank you for your opinions. Guess the lesson to be learnt is don't take it for granted that what is printed on the box and boot is actually what you are buying and always check your boots match up with your bindings.
I'm still a bit pi$$ed off that the boots have size 8 labels stuck over the 9.5
Anyone want to buy a pair of 32 Boa lock size 9.5? |
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figureitout
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Post subject:
Posted: Mar 12, 2010 - 05:31 PM
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First post: May 23, 2006
Total posts: 299
Location: Salford
Status: Offline
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I'm confused - do the boots fit your feet or not?
If they fit, then the problem is that you didn't check them with your bindings. As others have said, you need to do this and it's unfortunate that you didn't.
If they don't fit, then I would say you have more of an argument as you bought an 8 and were sent a 9.5 (albeit 5 months ago). And wouldn't that mean that they haven't been worn hardly at all? I know I couldn't ride in boots a size and a half too big.
Whether you'll get any response will be interesting to see - I have known Burton to fall over themselves to help people replace dodgy kit, or even kit they have broken, but I have also known Bonfire to be useless and unhelpful with substandard clothing. Please let us know if you hear! |
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jimrut
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Post subject:
Posted: Mar 12, 2010 - 07:12 PM
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First post: Nov 20, 2007
Total posts: 22
Status: Offline
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after a couple of days of riding i found they don't really fit that well. It was the end of the summer and I hadn't worn shoes for months so the boots did feel comfortable, as comfortable as snowboard boots do.
My grumble is more to do with the fact that I paid for size uk 8 boots, i have a receipt for size uk 8 boots, and a box for size uk 8 boots, but the boots are size uk 9.5 with a size uk 8 label stuck over the size 9.5 label with a size 9 liner. that cant be good, can it? |
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yellowlala
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Post subject:
Posted: Mar 12, 2010 - 07:26 PM
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First post: Mar 12, 2007
Total posts: 1594
Status: Offline
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jimrut wrote:
after a couple of days of riding i found they don't really fit that well. It was the end of the summer and I hadn't worn shoes for months so the boots did feel comfortable, as comfortable as snowboard boots do.
My grumble is more to do with the fact that I paid for size uk 8 boots, i have a receipt for size uk 8 boots, and a box for size uk 8 boots, but the boots are size uk 9.5 with a size uk 8 label stuck over the size 9.5 label with a size 9 liner. that cant be good, can it?
You need to ask about that but, try not to presume. The original label (the one underneath) may have been incorrect and the label replacing it correct. Could easily have been mislabelled at the factory.
Let 32 investigate and respond. No point speculating, the 32 guys are generally really on the ball and I'd be really surprised if you don't get a sensible response.
Don't forget to update on your progress. And good luck. |
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jimrut
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Post subject:
Posted: Mar 12, 2010 - 07:43 PM
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First post: Nov 20, 2007
Total posts: 22
Status: Offline
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| I always try to be optimistic but I dont think 32 are interested. I sent the email to 32 HQ a week but received a message from the uk distributer explaining that they had already spoke to me and are not interested in helping any further. The boots are definitely not a uk 8 because we are a large snowboarding family with two pairs of size 9's (Burton and DC) and the 32 are longer than both pairs. will send the email a few more times and keep you updated. wish i could post the photos to show you the labels but can't work out how to do it. |
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ChasKi
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Post subject:
Posted: Mar 12, 2010 - 10:32 PM
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First post: Mar 04, 2009
Total posts: 2481
Location: Plymouth/Stroud
Status: Offline
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jimrut:
To post photos, first upload them to: http://imageshack.us
Then, copy and paste the 'direct link' address to your post,
then wrap it like this: [img]http://imageshack.us/yourimage.jpg[/*img]
Remove the * to make it work, I put it there to show you how it works. |
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