Wow this has certainly sparked some response!

As you can probably guess by my user name, I run Cool Bus, so I'd like to reply to all of this.

We were asked directly by your chalet company to provide a good price for this transfer so we quoted 250 euros each way. We would normally charge 69 euros per person, each way. You can check this price on our website. We then contacted you directly to take the booking. I will cut and paste below a section of your email to us:

"We are happy to share if anyone else is going to Tignes on 13/20th. Therefore, if any other parties wish to get the same transfer after we've paid, would we get a refund?"

We usually only do private transfers as it is much easier when it is just one group and there are no worries for people waiting around for delayed flights etc. but here you have expressly asked us to find people to share!

And now I will cut and paste a section from our reply:

"If we do find other people to share this transfer, the price to your group would drop in line with the prices published on our website – www.coolbus.co.uk and subject to a small admin fee."

The price for 7 people travelling to Tignes on this date as per the prices clearly shown on our website would be 48 euros per person each way. 48 x 7 x 2 = 672

You had already paid 125 per person return, the new price is 96 per person return so the refund is 29 euros. As you mentioned, we did decide to waive the admin charge as well!

We have been completely clear and upfront at all times about the pricing of this. We have a very good reputation out here for being totally honest and fair with our prices and providing a good service. If you are going to slag us off on forums please tell the whole truth!

Thanks to everyone who actually stuck up for us!

Rob