“In many ways, the hallmark of the Web 2.0 movement is users’ belief that ‘this is our Web,’” adds Bruce Temkin, vice-president and principal analyst of customer experience at Forrester Research in Cambridge, Mass., who says listening to feedback could be as important as asking for input ahead of launch. For her part, Geminder says Facebook’s designers are engaged in the process, preparing smart changes rather than simply foisting them on an audience without allowing them to interact or push back. “Sometimes,” adds Fahey, “a designer’s job is to interpret carefully what may lie behind even cantankerous feedback.” Users, in other words, may not appreciate all the ramifications of their requests, and designers must sort through the responses and apply what’s appropriate.

And, as Temkin points out, it’s hard for the designers of a social network to formalize too much of the user experience. While designers of, say, an online banking application can make changes purely in the name of usability, Facebook’s designers must strike a balance between the site as a form of entertainment, on the one hand, and a useful tool, on the other. “If you take the fun out of Facebook, you’ve got a big problem,” says Temkin.

Im actually BORED of facebook.................