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thedoctor 
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Post subject: RE: Re: RE: Complaints about 3rd parties
 Posted: Oct 20, 2005 - 10:15 AM
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First post: Apr 16, 2005
Total posts: 9973
Location: London - where else
Status: Offline
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| Dunx is a politician u know! |
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Back from the land of the rising sun
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YourMum
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Post subject:
Posted: Oct 20, 2005 - 10:21 AM
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First post: Oct 12, 2004
Total posts: 209
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If were not allowed to complain about 3rd parties does that mean they can't be complimented either? does it work both ways or are these 3rd partied more than happy for us to sit here complimenting them?
Surely we should be just as entitled to say that you had a really good holiday with a company as much as a really sh1te time with another? or you like a certain aspect of 1 magazine and dislike another?
And if everyones opinion is 100% valid why cant we complain about 3rd parties? Isn't the forum a place of discussion? I'd quite happily sit in the pub and slate a 3rd party, is the only difference that this is in writing? |
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shedimus
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Post subject:
Posted: Oct 20, 2005 - 10:28 AM
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First post: Oct 13, 2004
Total posts: 1054
Location: Bournemouth Reprezent!
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Kat
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Post subject:
Posted: Oct 20, 2005 - 10:29 AM
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First post: Oct 11, 2004
Total posts: 1557
Location: London/Essex/Welwyn
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I think the point is you can complain, but don't use the forum to dish the dirt and moan without having tried to sort the issue with the company/3rd party first.
At least that's what I think is the deal anyway |
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http://www.tailfish.co.uk
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thedoctor
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Post subject:
Posted: Oct 20, 2005 - 10:30 AM
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First post: Apr 16, 2005
Total posts: 9973
Location: London - where else
Status: Offline
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| I want to make a 3rd pary complaint avout a second party, at a 1st party |
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Back from the land of the rising sun
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TheDon
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Post subject:
Posted: Oct 20, 2005 - 10:31 AM
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First post: Jul 26, 2005
Total posts: 2174
Location: London
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I think there is too much politics involved in this!
I work in marketing and think a forum can be far more beneficial than any other medium. Word of mouth advertising is known within marketing to be highly regarded but also very difficult to budget for and promote.
All customers have the right to complain about products and it's these complaints that improve the products and service and the forum is technically saving the companies money on market research to find out what their customers are not happy with.
Personally i think if the people that worked within the marketing department for these companies were any good they would use these complaints to their advantage and use the forum to show other customers that if you are unhappy in anyway then they will try to rectify the problem, this will lead to other potential customers seeing that your service is fantastic and you will be promoting your product to hundreds even thousands of potential customers for free!
Marketing people take note!!!
P.S I am currently looking for a new job, if anybody is interest please PM me! - see using the forum to benefit yourself, it works!! |
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shedimus
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Post subject:
Posted: Oct 20, 2005 - 10:32 AM
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First post: Oct 13, 2004
Total posts: 1054
Location: Bournemouth Reprezent!
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thedoctor
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Post subject:
Posted: Oct 20, 2005 - 11:02 AM
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First post: Apr 16, 2005
Total posts: 9973
Location: London - where else
Status: Offline
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-Air Kiss- shed!
:kiss: |
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Back from the land of the rising sun
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dunx
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Post subject:
Posted: Oct 20, 2005 - 11:03 AM
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First post: Oct 07, 2004
Total posts: 10126
Location: Herts, UK
Status: Offline
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You're all right of course.
All we're saying is that complaining about a problem on here rarely gets that problem fixed. The example that started all this was somebody complaining that they hadn't received a DVD with their Whitelines subscription (I think... something like that anyway) and basically slagging them off fairly severely. Turned out he hadn't even contacted the mag and if he had he would have found out that they were waiting for more stock.
It's very easy to shoot you mouth off on a forum, but you need to ask whether what you have to say is constructive. I have no problem with people saying what they think is good or bad. That's what the forum is for. What I'm talking about is using the forum to get a specific problem addressed. It doesn't usually help. |
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SCUK Editor • Me on Facebook
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YourMum
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Post subject:
Posted: Oct 20, 2005 - 11:04 AM
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First post: Oct 12, 2004
Total posts: 209
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I'm a bit unsure why I have to wait to complain about something only after discussing it with the 3rd party... What if im finding out if anyone else has had a similar experience and how they went about solving it.
Surley thats the entire point of the forum, to discuss your experiences at whatever stage they are at (before or after talking to the 3rd party) so others can help and give advice? Surely the forum should be an opportunity for the industry to evolve to suit the customer rather than stop debate. If a company finds they are getting a bad rep on the forum its up to them to step in and solve it, not up to us to have our wrists slapped and be quiet! |
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charlie
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Post subject:
Posted: Oct 20, 2005 - 11:15 AM
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First post: Oct 11, 2004
Total posts: 9479
Location: York
Status: Offline
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I think what Dunx is trying to say is that before you begin bad mouthing a company on the forum you should address them directly with your problem because it may actually be something very simple to fix. If there are still problems then by all means moan away on the forum. If it's just a blatant case of poor customer service or poor quality products then of course you can give your opinion on here and say what a pile of crap they are because that's an experience that probably isn't going to be rectified by gointg to the 3rd party. Or something like that anyway  |
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Photography
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TheDon
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Post subject:
Posted: Oct 20, 2005 - 11:21 AM
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First post: Jul 26, 2005
Total posts: 2174
Location: London
Status: Offline
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I agree with Dunx here. If it was something as simple as not recieving a DVD i would have approached the mag first. If i bought a TV and it didn't contain the remote in the box i wouldn't post it on a techy forum before even telling the retailer or manufacture about the problem. I would call the customer support and ask for a remote if the service was sh1t then i would post.
But obviously this is a public forum and the people that work for the magazines can also post on here to resolve the problem. |
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thedoctor
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Post subject:
Posted: Oct 20, 2005 - 11:23 AM
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First post: Apr 16, 2005
Total posts: 9973
Location: London - where else
Status: Offline
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Back from the land of the rising sun
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YourMum
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Post subject:
Posted: Oct 20, 2005 - 11:25 AM
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First post: Oct 12, 2004
Total posts: 209
Status: Offline
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fair point charliebuoy, if its something like equipment problems and you need a strap replacing then you should go to the company 1st, but if 20 people need new straps cos they keep breaking isnt it our responsibility to mention it. I know you can mention it without complaining but its difficult to write something negative without it sounding like a complaint.
I get what you mean though, if its an individual problem then it isnt going to get solved by whinging on the site. |
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oopalley
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Post subject:
Posted: Jun 13, 2006 - 12:43 AM
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First post: Jan 19, 2006
Total posts: 384
Location: North East/Morzine
Status: Offline
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