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Dogbox 
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Post subject:
 Posted: Sep 28, 2009 - 06:15 PM
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First post: Nov 06, 2007
Total posts: 30
Location: Preston/Lancashire
Status: Offline
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Emailed, woops  |
_________________
http://www.dogboxmedia.co.uk
Proud member of the Riders' Front of Judea
Member of the mayhem massive
Last edited by Dogbox on Sep 28, 2009 - 09:36 PM; edited 1 time in total
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nickmotture
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Post subject: RE: Re: RE: If you have questions about your Membership pack
Posted: Sep 28, 2009 - 06:51 PM
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First post: Jan 09, 2006
Total posts: 10221
Location: Washington DC USA
Status: Offline
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Noki
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Post subject: RE: Re: RE: If you have questions about your Membership pack
Posted: Oct 16, 2009 - 08:44 PM
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First post: Jan 31, 2008
Total posts: 7
Location: Central Scotland
Status: Offline
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Emailed over a week ago no reply. I have someone elses membership card and letter, maybe they have mine I dunno cant find the name on the forums.
2 Weeks and no reply now |
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SnowPixi
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Post subject: RE: Re: RE: If you have questions about your Membership pack
Posted: Dec 17, 2009 - 05:35 PM
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First post: Dec 04, 2009
Total posts: 12
Status: Offline
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I am having a similar problem. I e-mailed on the 4th December and last night and have not received a reply to either message. Fair enough, one day is not long but over two weeks? I don't think it's good enough.
I am reluctant to use the info@ anymore. It seems a shame there are so many issues with communication here, SCUK is a great idea but I'm not overly impressed so far.
In the meantime, maybe someone else can answer my question about the TSA discount.
Is it purely a one-off voucher for equipment or an ongoing discount at the store? The guys in Covent Garden seemed to think it was an ongoing thing but because I haven't received my card yet I obviously couldn't get my discount anyway but that contradicts what it says on this site.
It would be great if someone can clear this up for me.
Thanks. |
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nickmotture
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Post subject: RE: Re: RE: If you have questions about your Membership pack
Posted: Dec 17, 2009 - 05:55 PM
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First post: Jan 09, 2006
Total posts: 10221
Location: Washington DC USA
Status: Offline
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SnowPixi
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Post subject: RE: Re: RE: If you have questions about your Membership pack
Posted: Dec 17, 2009 - 07:11 PM
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First post: Dec 04, 2009
Total posts: 12
Status: Offline
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| Thanks for clearing that up. |
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dunx
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Post subject: RE: Re: RE: If you have questions about your Membership pack
Posted: Dec 17, 2009 - 07:57 PM
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First post: Oct 07, 2004
Total posts: 9071
Location: Herts, UK
Status: Offline
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No, we should be better at getting back to people.
The forum is always good for general stuff like the TSA questions, but for specifics info@ is best. Lots of it seems to go straight to spam, including anything at all that I send, so make sure it's a sensible email subject. We do seem to get a lot with no title and that doesn't help when spotting the legit emails from the spam. |
_________________
SCUK Editor • Me on Facebook • Neverland
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ChasKi
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Post subject: RE: Re: RE: If you have questions about your Membership pack
Posted: Dec 17, 2009 - 07:59 PM
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First post: Mar 04, 2009
Total posts: 2323
Location: Plymouth/Stroud
Status: Offline
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| Honestly SnowPixi, I think you've just been really unlucky! SCUK looked after me a treat, I signed up the day before they special offered the old membership pack with all the freebies @ 1/2 price and they hooked me up, everything went pretty smooth couldn't rate it highly enough! |
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stu
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Post subject: Re: RE: Re: RE: If you have questions about your Membership
Posted: Dec 17, 2009 - 09:57 PM
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First post: Oct 07, 2004
Total posts: 588
Location: Brighton
Status: Offline
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SnowPixi wrote:
I am having a similar problem. I e-mailed on the 4th December and last night and have not received a reply to either message. Fair enough, one day is not long but over two weeks? I don't think it's good enough.
I am reluctant to use the info@ anymore. It seems a shame there are so many issues with communication here, SCUK is a great idea but I'm not overly impressed so far.
In the meantime, maybe someone else can answer my question about the TSA discount.
Is it purely a one-off voucher for equipment or an ongoing discount at the store? The guys in Covent Garden seemed to think it was an ongoing thing but because I haven't received my card yet I obviously couldn't get my discount anyway but that contradicts what it says on this site.
It would be great if someone can clear this up for me.
Thanks.
Victoria, I've checked all the deleted items and can't find your email on the 4th, but did notice the latest one so not sure why that would come through and not the other?. Also noticed that Jess responded to your email dated "Thu 17/12/2009 01:30" today at 8pm.
Also for everyone's reference the info@ email gets checked every other day by Jess and I check it inbetween sometimes. All enquiries are responded to within 48 hours approx, so if you haven't heard anything back its probably because we didnt get it for some reason? |
_________________
Stu Brass [administrator]
& Member of the Judean Riders Front (Goofy)
http://www.soulsports.co.uk/profile.html?stuartbrass (me)
http://www.facebook.com/stuartbrass (me...again)
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stu
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Post subject: Re: RE: Re: RE: If you have questions about your Membership
Posted: Dec 17, 2009 - 10:57 PM
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First post: Oct 07, 2004
Total posts: 588
Location: Brighton
Status: Offline
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Noki wrote:
Emailed over a week ago no reply. I have someone elses membership card and letter, maybe they have mine I dunno cant find the name on the forums.
2 Weeks and no reply now
Peter, I've just gone through the last 30 days of emails and haven't seen one from you. I can assure you we respond to all emails and apologies if you don't have the correct membership card. Please drop another email to info@snowboardclub.co.uk and we'll sort this out straight away. |
_________________
Stu Brass [administrator]
& Member of the Judean Riders Front (Goofy)
http://www.soulsports.co.uk/profile.html?stuartbrass (me)
http://www.facebook.com/stuartbrass (me...again)
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beefbowl
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Post subject: RE: Re: RE: Re: RE: If you have questions about your Members
Posted: Jan 13, 2010 - 02:16 PM
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First post: Jan 06, 2010
Total posts: 1
Status: Offline
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| How long does it take to receive your membership card? |
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stu
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Post subject: Re: RE: Re: RE: Re: RE: If you have questions about your Mem
Posted: Jan 17, 2010 - 08:13 PM
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First post: Oct 07, 2004
Total posts: 588
Location: Brighton
Status: Offline
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gaz_5_m
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Post subject: RE: Re: RE: Re: RE: Re: RE: If you have questions about your
Posted: Jan 20, 2010 - 07:57 PM
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First post: Jan 20, 2010
Total posts: 263
Location: Scotland
Status: Offline
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Can anyone confirm what the membership pack includes these days? In the terms and conditions page before I sign up it says:
"The membership pack will contain the gifts and sale items that you selected when you made your membership application"
However when I go to sign up I don't see anything there to select other than the discounts and Whitelines mag (which I get alreready so no point wasting you guys time by asking you to send another).
Might be that there are none anymore, just want to check as I'm not convinced its not coming up as a resu;lt of my crappy browser and PC. 
If anyone could confirm that would be great |
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stu
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Post subject: RE: Re: RE: Re: RE: Re: RE: If you have questions about your
Posted: Jan 20, 2010 - 09:54 PM
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First post: Oct 07, 2004
Total posts: 588
Location: Brighton
Status: Offline
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gaz_5_m
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Post subject: RE: Re: RE: Re: RE: Re: RE: If you have questions about your
Posted: Jan 20, 2010 - 10:29 PM
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First post: Jan 20, 2010
Total posts: 263
Location: Scotland
Status: Offline
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| Cheers Stu, thats all I needed to know. That was the page I was looking at and didn't see anything so I guess it was my browser/PC after all! |
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