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Martin_4 
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Post subject: Grrr - Missing ICS nuts and bolts
 Posted: Mar 15, 2010 - 06:45 PM
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First post: Feb 15, 2008
Total posts: 195
Location: Glasgow
Status: Offline
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Just want to have a moan to some fellow boarders really!
The sales tempted me into new board, so snapped up a pair of Burton Exile ICS bindings from Boardwise, and a Custom ICS (from eBay seller I have to confess!)
After all that initial excitement of waiting for your new kit to arrive, it finally appeared today...minus the fixings. So I'm stuck with a fairly colourful, pretty looking plank of fairly useless wood and some sexy new bindings.
I suppose a mixture of superglue and sellotape might work, and hopefully the seller hasn't thrown them in the bin, but in the meantime, mighty annoying!
Ah well, that'll be what you get chasing bargains by buying boards from a guy in Lithuania I suppose. *!%$! |
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philboarder
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Post subject:
Posted: Mar 15, 2010 - 07:05 PM
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First post: Jul 29, 2006
Total posts: 887
Status: Offline
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| Burton Rider services will probably sort you out for free if its just the nuts and bolts. |
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Martin_4
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Post subject:
Posted: Mar 15, 2010 - 07:08 PM
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First post: Feb 15, 2008
Total posts: 195
Location: Glasgow
Status: Offline
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Yeah, have just emailed them to plead my case, and I hear they're pretty good at fixing this kind of problem.
Have to admit, I just wanted a moan because I was so excited about getting home to pay with new board and bindings tonight (but at the same time know fine well that's what happens on eBay. 'Not his problem' according to the seller). |
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Skunkfu
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Post subject:
Posted: Mar 15, 2010 - 07:39 PM
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First post: Jul 02, 2009
Total posts: 194
Status: Offline
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| Sorry i am a bit confused... what fixings should come with a board? Dont all fixings come with bindings? |
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Martin_4
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Post subject:
Posted: Mar 15, 2010 - 07:59 PM
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First post: Feb 15, 2008
Total posts: 195
Location: Glasgow
Status: Offline
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| No, apparently in this new-fangled world of Burton's ICS you get nowt with your bindings (which does feel wrong when you root about in the box and there's sod all there!) and the fixings are actually integral to the baord itself - basically a set of nuts and washers and some tabs to hold them on, which are shipped with the board itself (in theory anyway). |
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Skunkfu
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Post subject:
Posted: Mar 15, 2010 - 08:12 PM
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First post: Jul 02, 2009
Total posts: 194
Status: Offline
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| Damn, i never knew that... sorry to hear that mate, hopefully Burton will sort something out. |
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Dylanrobinson
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Post subject:
Posted: Mar 15, 2010 - 08:23 PM
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First post: Apr 22, 2009
Total posts: 938
Location: Bolton / Edinburgh
Status: Offline
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Burton are spot on.
I got two toe ratchets in the post on Friday from Austria and I only emailed them on Tuesday. They also replied to the email within a few hrs too.
Everyone says how good their customer service is and I have to agree.  |
_________________
I've you've ever riden Cairngorm please show your support for the revival of the Ciste and West Wall chairlifts. I'm sure you'll agree they need saving.
http://www.savetheciste.com/
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Dylanrobinson
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Post subject:
Posted: Mar 15, 2010 - 08:26 PM
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First post: Apr 22, 2009
Total posts: 938
Location: Bolton / Edinburgh
Status: Offline
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| Oh and your local shop should be stocked up with the parts you need. Burton supply retailers with a spares kit, so if you bob in to TSA or boardwise they should let you have the bits. |
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Martin_4
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Post subject:
Posted: Mar 16, 2010 - 09:17 AM
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First post: Feb 15, 2008
Total posts: 195
Location: Glasgow
Status: Offline
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| Burton got back to me by 9.05am this morning, and the missing bits are in the post. Good to see them live up to their customer service reputation, good job! |
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BarShaker
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Post subject:
Posted: Mar 17, 2010 - 10:35 AM
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First post: Jan 16, 2009
Total posts: 347
Location: Chelmsford
Status: Offline
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A mate lost the rubber bung for his ICS channel. Rider services have one on their way.
First Class customer care.
I'm pretty sure ICS bolts came with my bindings. |
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Skunkfu
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Post subject:
Posted: Mar 18, 2010 - 07:00 PM
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First post: Jul 02, 2009
Total posts: 194
Status: Offline
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| Damaged my bolts that came with Head PX5 bindings and cant find anyone selling anything like it, droped "RIDEHEAD" a line, 10 minutes later i got email back saying that they posting set to me free of charge! Fecking fantastic customer service too! Oh yeah they dropped in latest catalogue too! |
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Martin_4
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Post subject:
Posted: Mar 19, 2010 - 08:49 AM
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First post: Feb 15, 2008
Total posts: 195
Location: Glasgow
Status: Offline
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| Burton bits and pieces arrived yesterday morning - very impressed. |
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