Snowboard Club UK (SCUK) :: View topic - If you have questions about your Membership pack ask Jess

Snowboard Club UK (SCUK)

SCUK and Website - If you have questions about your Membership pack ask Jess

dunx - Apr 26, 2006 - 04:56 PM
Post subject: If you have questions about your Membership pack ask Jess

If anybody has any questions about their membership pack, the best person to ask is Jess Prior in the office on info@snowboardclub.co.uk

Jess is the person who puts them all together and ships them from Brighton, whereas I'm stuck in the mecca of Hertfordshire most of my time, so have no idea whether stuff is in stock, out of stock, late, processed...

She'll also gladly receive any praise of quick processing and how good the pack is Smile

Note, Jess doesn't work full time in the office, so you may have to wait a few days for a reply.

Rabbitboy - Nov 20, 2006 - 09:56 PM
Post subject: RE: If you have questions about your Membership pack ask Mat

Just to add, The Whitelines Magazine is not sent along with the membership pack, it comes form Whitelines directly. You will receive the magazine when the next issue comes out.

Harvey - Nov 20, 2006 - 10:01 PM
Post subject: RE: If you have questions about your Membership pack ask Mat

Matt, you are great. My pack arrived in double quick time.

Been there, done that, got the t shirt.

GinaG - Nov 24, 2007 - 10:05 PM
Post subject: RE: If you have questions about your Membership pack ask Mat

Congrats on Matt following his dream by the way!

dunx - Feb 03, 2008 - 06:53 PM
Post subject: RE: If you have questions about your Membership pack ask Mat

Oh yeah, Matt left a few months back to do a season and more photography, so we have the rest of the office and some temps covering. Still email info@ for any membership pack issues though as they're done in the Brighton office, not in Geek HQ, Herts.

patmo - Apr 09, 2008 - 07:18 AM
Post subject: RE: If you have questions about your Membership pack ask Mat

Membership a couple of weeks old? not recieved a pack yet? or any replies to recent emails?

Rabbitboy - Apr 09, 2008 - 04:14 PM
Post subject: Re: RE: If you have questions about your Membership pack ask

patmo wrote:

Membership a couple of weeks old? not recieved a pack yet? or any replies to recent emails?

Last week was The Brits means there was no one in the office, also everything a couple of weeks before is really hetic getting stuff sorted for the birts.
so there will be a bit of a back log on membership packs, i think stu sorts the membership packs now as matt is off round the world.

dunx - Apr 09, 2008 - 04:37 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

I emailed Pat earlier today, but not heard back yet. Everybody is back in the office as of today and I understand the outstanding memberships are being processed tomorrow.

alexx37 - Apr 09, 2008 - 04:45 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Whats happening with the whitelines mags? i ordered& got my membership pack about a month ago does this mean that i'm supposed to be getting the last whitelines or next seasons?

alexx37 - Apr 09, 2008 - 04:45 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

just wondering whether i should just go out and buy the latest one.. i held back because i didnt think there was any point in having 2!

rachie - Apr 09, 2008 - 05:33 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Funnily enough i had my WL mag today it was number 76 Jan 08

Im now the proud owner of 2 WL bobble hats Smile

dunx - Apr 10, 2008 - 10:50 AM
Post subject: RE: Re: RE: If you have questions about your Membership pack

I don't know which list you'll end up on as it depends on when your pack is processed, not when you signed up. Email info@... as they retain all the lists sent to Whitelines.

AndySmee - Sep 27, 2008 - 10:02 AM
Post subject: RE: Re: RE: If you have questions about your Membership pack

I'm keen to renew and support the club for another year but it looks like the pack is the same as last year (on the renewal page at least). Do I get a choice of DVD - I got Optimistic last year?

EDIT: Ah, after the facelift the homepage shows a better list of gifts and I've renewed and bought a copy of WSG for good measure. Thanks

Andy

woody2shooz - Nov 22, 2008 - 01:11 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

got my pack today, thankee kindly.

Just don't know which DVD to watch first, cold, wet or concrete

imadethisup - Dec 09, 2008 - 11:56 AM
Post subject: RE: Re: RE: If you have questions about your Membership pack

well I'm not that happy - despite the pack arriving quickly

two things are missing, one being the discount voucher for TSA. I am going on a trip 23/12 and wanted to buy my kit this weekend. Hopefully Jess will be able to send it separately and in time.

Also missing is the chill factore discount

nickmotture - Dec 09, 2008 - 12:33 PM
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Have you emailed or called her to let her know its missing?

imadethisup - Dec 09, 2008 - 12:40 PM
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I called but it rang out to a fax after a few rings
Emailed her but not yet had a response

I'm guessing she's not in the office and am just hopeful that she back in soon

ace_mcgraw - Dec 09, 2008 - 01:14 PM
Post subject: Re: RE: Re: RE: If you have questions about your Membership

imadethisup wrote:

Hey dude - I'm not totally sure how the discounts work, as both the TSA and chill factor e discounts have started up since I last renewed, but if you look on the discounts page it says for both of them that you just have to show them the card when you make the purchase / visit the slope.

Just look at the "Your SCUK" section at the top of the page, click on the discount section and it should give details for you.

nickmotture - Dec 09, 2008 - 01:16 PM
Post subject: RE: Re: RE: Re: RE: If you have questions about your Members

yeah i was actually going to say, the slope discount is from your membership card, the Tsa one is actually a paper voucher though. Maybe they forgot or ran out at the time yours was sent out.

imadethisup - Dec 10, 2008 - 08:55 AM
Post subject: RE: Re: RE: Re: RE: If you have questions about your Members

I have had an email from Stu who works with Jess. He's been very honest about the situation. Apparently he was helping Jess out by sending the packs and forgot to add the TSA voucher to my pack. He's going to put it in today's post so I should have it time for a shopping spree at the weekend. (thanks again Stu if you're reading this)

^^^ cheers for the info about the chill factore discount being linked to the membership card.

AndyGog - Dec 10, 2008 - 09:58 AM
Post subject: RE: Re: RE: Re: RE: If you have questions about your Members

Did you get any stickers? *still sulking*

imadethisup - Dec 10, 2008 - 10:52 AM
Post subject: RE: Re: RE: Re: RE: If you have questions about your Members

nope, no stickers

AndyGog - Dec 10, 2008 - 12:12 PM
Post subject: RE: Re: RE: Re: RE: If you have questions about your Members

The credit crunch is really hitting home now.

imadethisup - Dec 12, 2008 - 04:01 PM
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The TSA voucher arrived today and a DVD was included by way of an apology.

Cheers Stu.

dunx - Dec 12, 2008 - 04:34 PM
Post subject: Re: RE: Re: RE: Re: RE: If you have questions about your Mem

AndyGog wrote:

The credit crunch is really hitting home now.

We're waiting for Webbo to do the artwork for us, but he's disappeared off the map!

Alex.B - Feb 26, 2009 - 03:07 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Hey there...my membership was processed on the 18th Feb...does that mean my pack was sent out? If so, I still have not received it...was hoping to use the voucher this weekend up at Tamworth!

Alex.B - Mar 17, 2009 - 09:41 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Right....e-mailed and posted on here multiple times....no response from either. No membership pack received and no explanation given. Not a happy customer...is this the way you treat all your members?

fra3er - May 27, 2009 - 03:45 PM
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Just wondering how long it takes to process a membership pack.
I have emailed Jess, and i know she doesnt work in the office full time. But 6 days and no reply to email and 8 days and "not yet" still appearing next to processed.
Any clues?
Ta.

dunx - May 27, 2009 - 03:58 PM
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Jess is in tomorrow to process membership packs. Sorry for the delay.

fra3er - May 27, 2009 - 03:59 PM
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no bother, just was like hmm, after reading other posts. Which i have to say are no where as near as good as 6 days, so i felt kinda wide for posting to complain.
But thanks.

Dogbox - Sep 28, 2009 - 06:15 PM
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Emailed, woops Embarassed

nickmotture - Sep 28, 2009 - 06:51 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

If you read the first post on this thread it says to email info@snowboardclub.co.uk if you have questions about your membership pack.....

Noki - Oct 16, 2009 - 08:44 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Emailed over a week ago no reply. I have someone elses membership card and letter, maybe they have mine I dunno cant find the name on the forums.

2 Weeks and no reply now

SnowPixi - Dec 17, 2009 - 05:35 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

I am having a similar problem. I e-mailed on the 4th December and last night and have not received a reply to either message. Fair enough, one day is not long but over two weeks? I don't think it's good enough.
I am reluctant to use the info@ anymore. It seems a shame there are so many issues with communication here, SCUK is a great idea but I'm not overly impressed so far.

In the meantime, maybe someone else can answer my question about the TSA discount.
Is it purely a one-off voucher for equipment or an ongoing discount at the store? The guys in Covent Garden seemed to think it was an ongoing thing but because I haven't received my card yet I obviously couldn't get my discount anyway but that contradicts what it says on this site.
It would be great if someone can clear this up for me.

Thanks.

nickmotture - Dec 17, 2009 - 05:55 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Its a one off voucher, thats all that TSA are offering SCUK members so far. It's only one person answering all queries and SCUK has tens of thousands of members. Its worth sending another email as its easy for one to go missing, especially with the thousand they receive.

SnowPixi - Dec 17, 2009 - 07:11 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Thanks for clearing that up.

dunx - Dec 17, 2009 - 07:57 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

No, we should be better at getting back to people.

The forum is always good for general stuff like the TSA questions, but for specifics info@ is best. Lots of it seems to go straight to spam, including anything at all that I send, so make sure it's a sensible email subject. We do seem to get a lot with no title and that doesn't help when spotting the legit emails from the spam.

ChasKi - Dec 17, 2009 - 07:59 PM
Post subject: RE: Re: RE: If you have questions about your Membership pack

Honestly SnowPixi, I think you've just been really unlucky! SCUK looked after me a treat, I signed up the day before they special offered the old membership pack with all the freebies @ 1/2 price and they hooked me up, everything went pretty smooth couldn't rate it highly enough!

stu - Dec 17, 2009 - 09:57 PM
Post subject: Re: RE: Re: RE: If you have questions about your Membership

SnowPixi wrote:

Victoria, I've checked all the deleted items and can't find your email on the 4th, but did notice the latest one so not sure why that would come through and not the other?. Also noticed that Jess responded to your email dated "Thu 17/12/2009 01:30" today at 8pm.

Also for everyone's reference the info@ email gets checked every other day by Jess and I check it inbetween sometimes. All enquiries are responded to within 48 hours approx, so if you haven't heard anything back its probably because we didnt get it for some reason?

stu - Dec 17, 2009 - 10:57 PM
Post subject: Re: RE: Re: RE: If you have questions about your Membership

Noki wrote:

Emailed over a week ago no reply. I have someone elses membership card and letter, maybe they have mine I dunno cant find the name on the forums.

2 Weeks and no reply now

Peter, I've just gone through the last 30 days of emails and haven't seen one from you. I can assure you we respond to all emails and apologies if you don't have the correct membership card. Please drop another email to info@snowboardclub.co.uk and we'll sort this out straight away.

beefbowl - Jan 13, 2010 - 02:16 PM
Post subject: RE: Re: RE: Re: RE: If you have questions about your Members

How long does it take to receive your membership card?

stu - Jan 17, 2010 - 08:13 PM
Post subject: Re: RE: Re: RE: Re: RE: If you have questions about your Mem

beefbowl wrote:

How long does it take to receive your membership card?

We process memberships at least once a week and you will receive an email when the card is on the way. We post them 1st class so it should be approx 2 days under normal postage routines.

If you don't receive it within a week then drop an email to info@snowboardclub.co.uk

regards
stu

gaz_5_m - Jan 20, 2010 - 07:57 PM
Post subject: RE: Re: RE: Re: RE: Re: RE: If you have questions about your

Can anyone confirm what the membership pack includes these days? In the terms and conditions page before I sign up it says:

"The membership pack will contain the gifts and sale items that you selected when you made your membership application"

However when I go to sign up I don't see anything there to select other than the discounts and Whitelines mag (which I get alreready so no point wasting you guys time by asking you to send another).

Might be that there are none anymore, just want to check as I'm not convinced its not coming up as a resu;lt of my crappy browser and PC. Smile

If anyone could confirm that would be great

stu - Jan 20, 2010 - 09:54 PM
Post subject: RE: Re: RE: Re: RE: Re: RE: If you have questions about your

You get a free snowball pass which has an RRP of £15.
See here for full benefits of SCUK membership
http://www.snowboardclub.co.uk/pack

gaz_5_m - Jan 20, 2010 - 10:29 PM
Post subject: RE: Re: RE: Re: RE: Re: RE: If you have questions about your

Cheers Stu, thats all I needed to know. That was the page I was looking at and didn't see anything so I guess it was my browser/PC after all! Smile

fra3er - Feb 07, 2010 - 03:18 PM
Post subject: RE: Re: RE: Re: RE: Re: RE: If you have questions about your

If anyone is having problems with the TSA voucher, it is only a one off 10% discount, I used me last monday as it was due to run out. It was coming up void, but the voucher was still instore. They said that the shop had changed all its codes, so just put the 10% in manually. So it shouldnt really be a problem for them. Also i didnt realise they changed the membership pack, ma pal signed up the other day and was wanting a t-shirt but there now not in it. So i guess hel just have to no have one.

Jiglo - Feb 06, 2011 - 09:22 PM
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Is the discount code activated the date you take out your membership Dunx, or do you get it with the pack through the post?

ChasKi - Feb 06, 2011 - 11:41 PM
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Jiglo wrote:

Is the discount code activated the date you take out your membership Dunx, or do you get it with the pack through the post?

You can access most discount codes immediately by going to the discounts section of the SCUK site, the TSA voucher arrives through the post.

stu - Feb 07, 2011 - 08:41 AM
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All online discounts are available as soon as you join up. When you receive your membership through the post you get a letter welcoming you to the club, a membership card, some scuk stickers and a TSA voucher which is valid for 12 months when submitted with a valid SCUK membership card.

Jiglo - Feb 07, 2011 - 09:09 AM
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Indeed you are both correct as I got the codes straight away and instantly saved myself almost £45 on my first purchase - thanks to Born Extremes very generous 15% discount. So i'm £30 up Very Happy

Thanks guys Smile

stu - Feb 07, 2011 - 09:13 AM
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Jiglo wrote:

Thanks guys Smile

that's what I like to hear Smile

Antnoto - Oct 30, 2011 - 08:43 AM
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Hi, I joined SCUK lasts Tuesday. I'm booking a lesson today at the snow centre and wanted to buy the there membership to get the discount off the lesson. But i haven't yet received any discount codes or membership pack. Is there anyone that can help me with this?

winterfunman - Oct 30, 2011 - 08:57 AM
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You should of recieved yolur e mail confirming membership ( but as its the weekend you may not of , as im cant remeber if its an automated one ) if you get your e mail tak ei tiwth you as proof of joining , if not , you will have to wait till it does bud

Enjoy your day shredding

ace_mcgraw - Oct 30, 2011 - 09:25 AM
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THere was a message up on the top right hand corner of each page of the site last week saying that no membership packs were gonna be processed cos everyone was out of the office. Expect normal service to resume over the next week.

stu - Oct 31, 2011 - 10:36 AM
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We posted memberships out on Tuesday & Thursday last week so you should have got it by now... if you haven't then please email the office on info@snowboardclub.co.uk
regards
stu

the_hutch - Jan 14, 2012 - 11:09 PM
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Hey SCUK guys & ladies, quick question (May sound a little silly). I'm aware i'm a member of SCUK (snowboard club) I have several friends who like to ski, is there anything stopping them from signing up for membership and getting the 20% discounts on slope sessions / lessons etc ?