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Snowboard Club UK (SCUK) FAQs (frequently-asked questions)
Category: Main -> SCUK
Where's my password?
If you've signed up for the website and haven't got your password within a few minutes, then either you entered the wrong email address or your ISP/mail client has filtered it. Hotmail is notorious for this. You could try checking any trash/spam folder to see if it's there.
I can't log in.
There are several reasons for this. Let's start with the obvious ones.
How do I change my login name??
You can't change your login name yourself. This is to stop people changing them frequently.
My membership is due to expire soon. How do I go about renewing it?
You will start to get a number of emails from us when your membership is about to expire. The text at the top of the screen will also change from "Your membership" to "Renew membership".
I didn't get around to renewing my membership in time. Is that a problem?
You should have got some reminder emails from us. If that wasn't the case, check the email address we have for you and make sure our emails aren't getting "filtered".
You've given me a ridiculous password which I've no hope of remembering! How do I change it?
Login and go to the Your Account option under the Your SCUK menu. From there "Edit your information" and you can change your password at the bottom there.
I've lost my SCUK membership card and wondered if it's possible to get a replacement.
On this page you'll see that If your card is lost or stolen, you can request a new card, but we will charge £5+VAT for each replacement requested. We reserve the right not to issue a replacement card for any reason. Look after them.Back to top
I have deleted my avatar and for some reason i can`t find the section to apply another one!!!!
Visit the forum: http://www.snowboardclub.co.uk/PNphpBB2.html
How do I change the email address that you send the newsletter to?Thanks
Click on Your Account > Edit Your Info to get to this page. You can update a heap of things about yourself there.Back to top
I wondering if it's possible to renew my membership early as i've lost my card? I'm due for renewal mid January but would like to renew straight away so i can use my scuk card at xscape.
You can renew your membership upto 30 days prior to it expiring. We usually send you a remnider at 30 days to say your membership is up for renewal
How can I delete a thread that I was the author of?
Email dunx@ or any other moderator and we'll see whether it should be deleted. This is not normally a problem if it's the author of the thread.Back to top
on the membership page for scuk it does not say how many scuk products i can choose it just says free. is it whatever i request or is there a limit.
I am asking because i need to buy an edge tuning tool.
also do natives employees get any discount?
Richard, you will notice on this page http://www.snowboardclub.co.uk/pack that there are 2 ticks next to the free products which indicates you get 2 free scuk products with an adult membership. Also i'm afraid we don't offer any discounts to natives at the moment but once we've launched our new site we'd look to include many more partners.
hay guys. question again.. can i use SCUK discounts while shopping online?? E.G TSA when buying asks for "discount code" do we as members receive online discounts? cheers JRC
The TSA discount is a one-off use paper voucher, which has to be used in person. The details of all discounts are as written in the discount pages.Back to top
Hi, I ordered my membership on the 9th of november and my pack hasn't been dispatched yet. Can you tell me when it will be sent?
Packs are processes weekly, sometimes more often at busy periods. All queries can be directed to firstname.lastname@example.orgBack to top
Just wondering how long does it normally take to receive your membership pack after becomming a payed member to the site?
They are processed every week, normally on a Thursday. Then you're just waiting on the post.Back to top
how do you apply for family membership
There are no longer family memberships. Four of the new full memberships cost less than the old family membership anyway.Back to top
I logged on to get a discount code for *** but it is saying I need to be a member to view the discount details. I thought my membership was still valid, can you please confirm?
Make sure you are logged in and then check out your membership page. This gives details of when you joined and all previous memberships too.
Hi, I recently had my wallet stolent which contained my SCUK card. Could I request a replacement? I understand that this will be £5 + VAT.
Yes, just contact Jess in the Office to arrange a payment via PayPal or cheque.
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